Scouting and Guiding Terms and Conditions + FAQ

We have limited  availability for Scouting and Guiding days throughout the year. To enquire about dates, please fill out an enquiry form, call us at 0116 258 2111, or contact [email protected]. Please consider as many dates as possible, as we may not be able to offer your first choice.

To book a Scouting and Guiding day, you MUST book through the bookings team. This can only be done over the phone at 0116 258 2111 or by emailing [email protected]. Please note our Scouting and Guiding days are limited on dates and availability; to book, please call or email us at the above details.

Please note: We do not take provisional bookings. Please ensure you have secured permission to book the visit, checked your numbers and gathered group interest before booking your visit.

Once the visit letter has been sent, you have 14 days to sign and return this letter to confirm your booking. Should you not return the letter within those 14 days, we reserve the right to cancel your booking. We cannot guarantee that unconfirmed and therefore cancelled bookings can be rebooked.

Please read the visit letter in it's entirety.

By signing and returning the visit letter, you agree to the terms and conditions of your visit, as well as to pay for the booking, in it's entirety, unless cancelled with sufficient notice.

Scouting and Guiding visits are subject to a £50, non-refundable, deposit. This deposit should be sent within 14 days, along with your confirmation letter.

We must be notified at least 14 days before your visit of any changes in group numbers. Confirmed bookings may be subject to the full cost of a booking if you fail to notify us, in writing, of any significant decrease in numbers within 14 days of your visit. Groups visiting the National Space Centre will sign on arrival to confirm the number of attendees on the day. By signing the receipt, the group is liable for the full cost of booked visitors.

Please call us as soon as possible on 0116 258 2111.

For Scouting and Guiding events, we require groups to arrive by 9:30 and stay until 15:30 to allow enough time for the planned activities.

Programmes arranged during your visit run to a tight schedule and cannot be delayed, and so it is vital your group arrives as close to the informed time to ensure a smooth schedule. Under these circumstances, we aim to be as accommodating as possible, and will look to re-work your schedule, however our ability to do so is subject to our own availability and your arrival time, and therefore may not be possible.

Please email us at [email protected] with your groups full details, as we require this confirmation in writing. If your visit is outside of the 14 day cancellation period, there are no conditions of cancellation. If you are within the 14 day period, you will be subject to the full cost of the booked visit, for both cancellation and postponement. This cost is redeemable against another visit, within 12 months of your original visit date.

Uniformed groups are required to pay for their visit in advance or on the day.

To pay in advance, please contact our bookings team at 0116 258 2111.

Otherwise, payment will be taken upon arrival, payable by cash, card or cheque.

The group leader, by signing and returning their group’s visit letter, takes all responsibility for the behaviour and discipline of their group. ALL STUDENTS MUST BE SUPERVISED AT ALL TIMES WHILE IN THE NATIONAL SPACE CENTRE. Any costs incurred as a result of malicious damage will be the responsibility of the school or group leader.

We reserve the right to ask any group to leave, and no refund will be given.

We recommend (Adult:Child):

1:8 for uniformed groups.

Participants with additional needs that require extra adult support must inform us while booking. Additional adults beyond booking ratios that are not 1:1 support will be charged at the current day visit child rate cost - please speak to a member of the bookings team for more details.

Please contact the bookings team via phone at 0116 258 2111 or email at [email protected] to enquire about what we may be able to offer for you upon your visit. For accessibility information for the centre, please visit our accessibility page.

We offer two pre-visit tickets to supervisors and recommend that at least one accompanying supervisors visits the National Space Centre before your group visits. These visits are free to supervisors who have a confirmed sleepover, and must be booked in advance. Proof of affiliation with your uniformed group is required upon arrival.