Your group's itinerary is based on your group size, our own availability (based on other group bookings), any additional activities you have booked, presenter availability, lunch room space and your arrival and departure times.
While we aim to fit all your activities in in a convenient and reasonable manor, this may not always be possible. Please book as far in advance as possible to ensure we have availability for you and your group.
Large groups or visits booked in on particularly busy days may be split into smaller groups to accommodate for the activities you book.
Your itinerary will be sent as part of your 'Visit Letter' (the letter we require you to sign and return to confirm your booking), which you receive upon booking a visit.
If your arrival and departure times change, please let us know as soon as possible, as we may need to or be able to alter your to suit your groups new visiting hours.
If you group is expecting to be late, please call us at 0116 258 2111 and let us know when you expect to arrive and we will attempt to rearrange your activities, however we cannot guarantee availability.